At Flowers Surrey, we pride ourselves on delivering only the freshest flowers to our valued customers throughout Surrey. As a trusted local florist serving both households and businesses, we stand by our Fresh Flowers Guarantee. Each order is professionally prepared to ensure quality, vibrancy, and longevity from the moment it leaves our shop to delivery at your doorstep.
Your satisfaction is our top priority. If your flowers arrive visibly damaged, wilted, or otherwise not as expected, please notify us on the day of delivery. We recommend taking a clear photo of the damage as soon as possible for our records. Promptly addressing such issues allows us to evaluate and resolve complaints efficiently, ensuring you receive the arrangements you intended to enjoy.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to the care instructions supplied with each order. If your blooms do not meet these standards within this period, we encourage you to contact us stating the specific concerns you have noticed. Our team will assess the situation and agree on the best solution for your needs.
Should your flowers arrive damaged or not meet our freshness standards within the guaranteed window, you may choose either a replacement bouquet or a full refund. Once we review your case—typically requiring supporting details such as order information and photographs—we will process your preferred resolution swiftly. Please note that specific flowers may be subject to seasonal availability; in such cases, suitable substitutions will be proposed prior to dispatching replacements.
We welcome feedback and take all complaints seriously. If you are dissatisfied with your order or our service, please reach out via our website's contact form. State your order reference, a description of the issue, and include any photographic evidence if relevant. Our customer care team will investigate thoroughly and respond within two working days. Our ultimate goal is your satisfaction—whether through improvement, education, or compensation as appropriate.
Flowers Surrey is devoted to the local community, supplying fresh flowers to homes, offices, and event venues across the region. Our commitment to customer happiness is unwavering, and we go the extra mile to ensure you receive the level of service and quality flowers you expect from a leading Surrey florist. Thank you for choosing us to brighten your special moments.
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